- Default engraving placement: on luggage tag.

- For different monogram placement, email us with Order Number or specify in 'Special Instructions' section at checkout.

- Want a logo? Email logo file with order number.

Create truly unique items with us. For queries, email info@hidescanada.com.

Shipping:
For all orders, whether within Canada or the USA, we ensure delivery within 3-6 business days. We offer free shipping in Canada and reliable, swift shipping to the USA using FEDEX EXPRESS. Please note, delivery times may vary slightly for rural areas or due to customs processing.

Return Policy:
Simply mail your item back in brand new condition, unused, shipped within 30 days of delivery. Please allow 3-5 business days for processing refund once the item has been received. Kindly contact us before shipping back your products so a member of our team can guide you through the simple next steps!

Please note, any items that have been personalized cannot be returned or exchanged (unless they arrive damaged or defective – of course!).

We believe in creating products that truly stand out. Every piece of handcrafted leather we produce is free from any defects, artificial colouring or unwated processing – its just natural! As a testament to its authenticity, with use, you'll observe the leather gracefully transitioning to a rich, matured appearance. This natural aging not only enhances its flexibility but also fortifies its resilience. Consequently, our products boast water-resistance, dustproof qualities, and the robustness to endure rough handling.

If for any reason you encounter issues with the leather or any hardware components, please reach out. Our skilled craftsmen will either repair or replace it as needed—that's our lifetime promise!