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Frequently Asked Questions

Frequently Asked Questions

We at Hides Canada pride ourselves in our customer service, ensuring our customers that we understand their needs to access more information and are here to help you along the way.

Below are a few of the most commonly asked questions.
We want to ensure that you have all the information necessary before your purchase and answers are available to you at any time.

Should you have a question you want to ask us directly, please fill out the form below with your question and email, so we can reply to you.

We take our customer service very seriously and want to make sure that you are informed and happy with your product and experience for years to come.

What is your return policy?
We want you to fall in love with your purchase right away! However, if for any reason you need to return or exchange a product, mail it back to us in brand new condition within 30 days of original purchase. Please allow ten business days for your refund once we receive your return. Please be sure to contact us first before you send the item(s) back. For more info, you can email us at sales@hidescanada.com

The following items can’t be returned or exchanged. Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for:Custom or personalized orders.

Bulk supplies- Since all of our leather goods are made to order, we offer exchange or store credit only.

Personalized Engravings?
Our engraving option is available for FREE with no extra charge! With our products expected to last you a lifetime, making it personal is always a great idea. Engravings are done onto the leather, not on plate. At the time of placing the order, in the notes section, all you have to provide us with is the text and place on the product you’d like it engraved on. For further assistance or questions, please Contact Us
Do You Ship Internationally?
YES! All our bag orders are shipped via Xpresspost International, and they all come with a tracking number and an estimated time of delivery. Please do allow 1-3 days of handling time. Also, remember your country may levy taxes, customs fees, or import duties on the purchase that you’ll be responsible for.
Where does the leather come from?
Once you receive our product, you will instantly realise how soft and light weight it really is. Not only that, but it is highly durable aswell. Only reason for this being is that the cattle, which is typically small – in order for it to find food, it needs to travel great distances in harsh climate. This nomadic behaviour exposes their skin/fur to intense weather conditions which makes it thick and really light weight.

As a result we are able to create beautiful leather products with no extra seams, cardboard or plastic – which are guaranteed to last you a life time!

Lifetime Warranty?
We believe in products which stand out in the crowd. As a result, the beautifully handcrafted leather we produce is free from any defects, artificial colouring or unwated processing – its just natural! Due to this, as a customer, once you will start using one of our products, over time you will notice how the leather will change its appearance to a more mature and an aged look. This ageing of the leather, not only makes it more flexible, but also toughens it up. Due to this natural property of leather used, our products are not only waterproof, but also dust proof and can withstand rough usage as well.

If for any reason you notice that the leather breaks or you experience any kind of hardware related issue, Contact Us and our craftsmen will repair it or we will replace it depending on the issue. That’s our lifetime promise!

Is it fair trade ?
Since the emergence of counterfeit products is increasing, the quality, longevity and the fairness in trade is decreasing. When we first started HIDES, we made sure to make use of the best leather craftsmen in he world. Our manufacturers have been in the leather making business since the past 35 years, using German machinery, high-grade textile threads and hand finished leather hides. Our team of leather-craftsmen is one of the best in world which is hand-picked to create amazing products which only get better with age. All of our products are based out of Toronto, Canada.
Custom Bag ?
All of our products are as individual as you are, since no two skins are alike. Although we provide all sorts of bags for any occasion, we can also cater to personal orders. If there is something you like, or need to make a change in one of our products to suite your needs, we are always here for assistance.

Whether you are looking towards equipping your employees with briefcases, or doing a give-away for a graduation, no order is too big or too small.

Have another question?