Shipping & Returns
For all orders, whether within Canada or the USA, we ensure delivery within 3-6 business days. We offer free shipping in Canada and reliable, swift shipping to the USA using FEDEX EXPRESS. Please note, delivery times may vary slightly for rural areas or due to customs processing.
Note: High seasonal order volumes may increase order preparation and transit times.
When your order has been shipped, you will automatically receive an email with a tracking number so you can follow along on your order's journey to you!
Exchanges and Returns
At Hides, we take customer service seriously. When purchasing an item that is guaranteed to last a lifetime and be passed down generations, it is completely understandable that you may have questions, or would like to return or exchange a product. We are more than happy to assist you along the way.
We want you to absolutely be in love with your leather product. However, we completely understand if you have a change of heart, or simply want to exchange the item. Simply mail your item back in brand new condition, unused, shipped within 30 days of delivery. Please allow 3-5 business days for processing refund once the item has been received. Kindly contact us before shipping back your products so a member of our team can guide you through the simple next steps!
Please note, any items that have been personalized cannot be returned or exchanged (unless they arrive damaged or defective – of course!)