At Hides, we take customer service seriously. When purchasing an item that is guaranteed to last a lifetime and be passed down generations, it is completely understandable that you may have questions, or would like to return or exchange a product. We are more than happy to assist you along the way.
Once an order has been placed, please allow 3-6 business days for delivery of your product. For all orders within Canada, we offer free shipping! Please note, some rural areas may require additional time for delivery.
We want you to absolutely be in love with your leather product. However, we completely understand if you have a change of heart, or simply want to exchange the item. Simply mail your item back in brand new condition, unused, shipped within 30 days of your original purchase. Please allow 3-5 business days for processing refund once the item has been received. Kindly contact us before shipping back your products so a member of our team can guide you through the simple next steps!
Please note, any items that have been personalized cannot be returned or exchanged (unless they arrive damaged or defective – of course!).
We believe in products which stand out in the crowd. As a result, the beautifully handcrafted leather we produce is free from any defects, artificial colouring or unwated processing – its just natural! Due to this, as a customer, once you will start using one of our products, over time you will notice how the leather will change its appearance to a more mature and an aged look. This ageing of the leather, not only makes it more flexible but also toughens it up. Due to this natural property of leather used, our products are not only waterproof but also dustproof and can withstand rough usage as well.If for any reason you notice that the leather breaks or you experience any kind of hardware-related issue, Contact Us and our craftsmen will repair it or we will replace it depending on the issue. That’s our lifetime promise!